The Moon Deck essentials

Who and What?
We are a small, self-published, startup business working on a daily basis to make each step of The Moon Deck creation as conscious as possible. We're learning and building from the ground up and appreciate your support, patience, and feedback.

The Moon Deck is eco-printed in New York on recycled paper with plant based ink. The Moon Box is our handmade wood box made by our box maker in India who we have worked closely with for 2 years to get it just right. The pouch is natural cotton and hand silk-screened in New York. To learn about discounts and specials, you can follow us on Instagram and sign up for our newsletter.

Please Note: The Moon Deck is printed on recycled paper with plant-based ink locally in NY. This is a different printing process than most other decks and gives it a warm natural feel that may gently reveal your touch over time. This is totally natural and a part of the magic! 

Because the wood box is handmade, each box is unique and one of a kind. It may slightly vary in color, wood grain, shape, or quality of The Moon Deck logo. Please trust that your box chose you and is the perfect house for your deck. Our box maker is in India and we have worked together very closely to ensure its beauty and charm. 
 

What are my Moon Deck order options?
The Moon Deck is currently a full product: 44 cards + guidebook + a handmade wooden box OR a hand silk-screened cotton pouch. You can see your options HERE.
You can now also order The Moon Box (handmade wood box) by itself to store your favorite crystals, feathers, oils and other enchantments. Stay tuned for more Moon Deck products!

If you need to purchase additional cards or the guidebook due to damage or loss, please email us at: info@themoondeck.com and let us know. A single card replacement is $5 and a guidebook replacement is $15. 



Shipping

Shipping is calculated at checkout. Please enter all of your information before making the final payment. You will then see your total which will include The Moon Deck + shipping and handling fees. We ship from New York to the US, Canada, and Internationally. Shipping rates vary depending on your location. 

Because The Moon Deck comes in a handmade wooden box with a full set of cards + guidebook, this oracle deck is a little heavier in shape and size compared to most card decks and is reflected in the shipping fees. As we grow, we are doing our best to find other options and the least expensive ways to ship globally. In the meantime, stick with us!


How can I track my package?
Once you make your order you will receive a thank you email. As soon as your Moon Deck is packed and ready to be shipped you will receive a second email with your tracking information letting you know it's on its way! International orders may often arrive after the estimated date, so please be patient. Contact us if you still have not received your international order a month after it was shipped or if you have any other inquiries.  

The Moon Deck is not responsible for any packages that are stolen or lost once we have proof of delivery.  


International Shipping
Recipients of international orders are responsible for all duties, taxes, and brokerage fees upon delivery.  Please note that customs may hold packages, which is out of our hands. Once an order is given to a carrier, the item becomes the carrier’s responsibility and The Moon Deck is no longer liable. The Moon Deck is not responsible for any packages lost or damaged while in transit to a destination outside of the United States.  

In order to keep 'Standard Shipping' costs as low as possible for our customers, we send our standard packages by priority mail. Unfortunately, this means that once the package leaves the US, the tracking becomes less available. It depends on whether or not the country receiving the package updates the tracking.

'Premium Shipping' options are available for select countries for a higher fee. If your shipping country is one of these countries there will be an option for 'Premium Shipping' upon check out (please type in your address at check out to see if it applies). This will assure that you can track your package.
 

Entered the wrong shipping address?
Contact info@themoondeck.com immediately and we will do our best to correct your information. If your package was already sent out you may be responsible for a new shipment, so please enter your address mindfully. 
 


Returns

What is your return policy?
The Moon Deck accepts returns on unused items in their original condition and packaging, returned within fourteen days of purchase. Customers are responsible for return shipping costs. If you receive a damaged or incorrect product, please contact us and we will send you a replacement. If you need to make a return, please be sure to include: your order number, full name and original shipping address in your email. Write to: info@themoondeck.com


Can I return my Moon Deck even though I purchased it from another store or website?
No, this is not possible unfortunately. Please contact the store or website from which you purchased The Moon Deck. 


How do I cancel my order?
Please send an email to info@themoondeck.com and we will try our best to cancel your order before it ships. If the order has already been processed and shipped, then we cannot cancel it. Contact us immediately to avoid this. 

 

Wholesale

How do I become a wholesale partner?
For more information on becoming a wholesale partner please email us at info@themoondeck.com. Include your name, your website, a little bit about your shop, and anything else you think we should know! Once we get the conversation rolling we will need your Resale Certificate number and other pertinent info. We prefer a 10 deck minimum for smaller shops or studios, yet are open to discuss other options.

 

Stores

Where else can I find The Moon Deck?
Please check out our 'stores' page to learn more about who is carrying The Moon Deck. Be sure to give them a call first to make sure they are in stock.

If you know of a shop, yoga studio or anywhere else you feel would be a great fit, please put us in touch! We want to reach as many people as possible and make purchasing The Moon Deck easy breezy no matter where you live.
 

Events + Teachings

Do you offer special Moon Deck events or workshops, and are you open to collaborations for special occasions? 
Yes! We offer intuitive Moon Deck oracle readings, 'how-to' Moon Deck workshops, and 'Word Weaving' classes with Moon Deck author Aarona. We also have some new Moon Deck products unfolding, plus handmade art by Moon Deck illustrator Andi coming out soon. We can advance-order any offering for a special occasion and look forward to creating a unique Moon Deck oracle experience for you and your community. Please be in touch at info@themoondeck.com with questions and to learn more. 

 

Please Note:

The Moon Deck is printed on recycled paper with plant-based ink locally in NY. This is a different printing process than most other decks and gives it a warm natural feel that may gently reveal your touch over time. This is totally normal. 

Because the wood box is handmade, each box is unique and may vary in color, wood grain, shape, or quality of the Moon Deck logo. Please trust that your moon box chose you and is the perfect house for your deck. Our wonderful box maker is in India and we have worked together closely to ensure its beauty and charm.